LUXY FAQs

Contact our Client Care  Team via support@LUXYRide.com or 1-833-438-5899.  All flights are tracked for drivers to arrive according to flight arrival time.

Customers must contact LUXY via support@LUXYRide.com or 1-833-GET-LUXY (438-5899) to cancel a reservation. Upon cancellation, you will receive an email with all the details, for your records.

• For Airport-Related Rides:  Any ‘no-shows’ or reservations cancelled within six (6) hours of the scheduled pick-up time will not be refunded, while cancellations between six (6) and twenty-four (24) hours will receive a credit for the amount paid to be applied to any future LUXY ride. 
• For Special Occasion/Event Bookings:  Cancellation within 48 hours prior to your Transport Provider’s arrival will not be refunded.

You are allotted a 15 minute grace period at no charge, after which time the driver will attempt to contact you. If you are running late, please contact your driver and/or our Client Care Team at 1-833-GET-LUXY (438-5899). Your ride will be considered a ‘no show’ if we don’t hear from you 30 minutes after your grace period has ended. You may be charged wait time and other applicable charges.

Extra stops can easily be added when booking online or over the phone. If you wish to make one or more stops during your ride, we recommend contacting our Client Care Team  at 1-833-GET-LUXY (438-5899).

Yes. During the booking process, simply provide the name, email address, and the mobile number of the person you are booking for in the passenger details section, while your name will go under booking information.

Yes, child seats are part of the services we offer. When placing your reservation please select the appropriate child seat(s) needed.

Contact our Client  Care Team 1-833-GET-LUXY (438-5899). Depending on the location /address and distance changes, there may be additional fees or fees refunded.

Contact our Client  Care team 1-833-GET-LUXY (438-5899). Changes to a reservation may incur additional fees depending on the changes. 

The  Clear View Prices^TM shown are always per vehicle and include all taxes, gratuities and fees. The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each vehicle type. The number of passengers does not affect the price.

Before you click on BOOK RIDE on the website or in the APP, click APPLY A PROMO CODE and enter your code in the designated space, then click BOOK NOW. The final price will be adjusted accordingly.

Since flights often don’t arrive on time, we collect your flight information during booking so that the driver can track your flight and avoid wait time charges. Grace Period at the airport for Domestic Flights is 45 minutes and International Flights is 75 minutes. Your ride will be considered a ‘no show’ if we don’t hear from you when 30 minutes have passed after your grace period ended. You may be charged wait time and other applicable charges.

No need to worry, drivers are tracking your flight and they know exactly when the flight will be arriving.

Your driver will be waiting for you curbside (outside the terminal) or if you add the MEET and GREET option (additional charge) your driver will meet you at baggage claim with a personalized pickup sign. Meet and Greet services may not be available at all airports, please contact LUXY for further information.

Your credit card will be charged upon booking your reservation.

If you receive a second charge after your ride is completed, it will only be due to one or more of the following reasons: 

• You changed your itinerary in a way that affected your LUXY price. 
• You tipped the driver in the LUXY APP after your ride was completed. 
• You incurred wait time charges in excess of the LUXY’s standard grace period. 
• Your car required excessive cleaning/sanitation upon completion of your trip. 

If you have any questions regarding charges made in conjunction with your ride, please contact us for immediate service. 

You may tip your driver using one or more of the following three methods: 

• In advance when you make your LUXY reservation 
• In the LUXY APP after your ride is complete 
• With cash directly to the driver 

To find out the Clear View Price^TM for a ride, fill out the booking form with your pickup and dropoff address, date, and time. The initial or  base quote you will see  includes all standard fees, taxes and tolls. If you choose to add any services (such as a Meet & Greet or a Car Seat, etc.) or a pre-paid gratuity, that will show up in your final quote after you choose BOOK NOW.

On the LUXY App click on the menu and select PAYMENT, under which you can add or delete your payment methods. Adding a new payment method will not change the card used to book a past reservation – a newly added payment method will only be used for new bookings.

LUXY accepts Visa, Mastercard, American Express, Discover and all major Credit Cards.

We require a valid credit card to place a booking. Your credit card information is stored securely with the Payment Service Provider according to industry standards (PCI-DSS compliance).

LUXY does not accept cash payments. Our rates are all inclusive, however customers are free to provide the driver a cash tip if desired.

To sign in to your LUXYride.com account on the website, click on LOG IN at the top right of the homepage and then simply enter the email address and password you registered with. In our App, tap LOG IN at the top left of the screen.

RIDES HISTORY is where you have an overview of all of the bookings made through your account, as well as their current status. Click or tap on individual rides to see a map of the approximate route and all of your detailed ride information. The Rides History section will also allow you to rate a past ride, if you have not done so already.

If you’re already logged in on the website, you can click on your name in the top right corner, then click PROFILE from the drop-down menu and edit your account information. Alternatively, before you log in you can click LOST PASSWORD? on the website or tap FORGOT YOUR PASSWORD? in the App to get an account recovery link emailed to you.

Click LOST PASSWORD? on the website or tap FORGOT YOUR PASSWORD? in the App. We will then send you an email prompting you to reset your password.

You can view it here.

In this section you can change your personal details and manage your notification settings. You can also change your password and add your payment methods.

This could be due to a variety of reasons. Please contact our Client  Care Team 1-833-GET-LUXY (438-5899) to tell us which type of credit card you want to add, any information included in the error message, as well as which browser or App you used.

If our system doesn’t recognize an address, please contact our Client  Care Team at 1-833-GET-LUXY (438-5899) and we will gladly help with the required address.

Contact our Client  Care Team 1-833-GET-LUXY (438-5899) or email support@LUXYRide.com.

LUXY™ Ride Rewards is a free to enter program which allows you to receive rewards for booking rides through LUXY™.

You will receive a free $50 Amazon Gift Card.

You can sign up for the free program here or email us at rewards@luxyride.com.

Your rides are counted once you enter the LUXY™ Ride Reward program and you complete the ride. If you haven’t already signed up, you can do so by clicking here. Cancelled rides and any rides booked prior to entering will not be eligible.

To claim your ride reward you must first have a minimum of 12 completed rides. Once eligible you may contact us at (833) 438-5899 or rewards@luxyride.com.

Yes, if you no longer wish to receive rewards for booking your rides through LUXY™ You may contact us at (833) 438-5899 or rewards@luxyride.com to be removed.